Complaints Procedure

Rew Marketing Limited is committed to providing products and services of the highest standards. That's why we really value your feedback. Letting us know when you are not happy with our service gives us the opportunity to put matters right for you and improve our services for everybody.

We will always do our best to respond as quickly as possible. In each case, we will listen to you and put matters right if we can.




Our complaints process

Please follow our complaints procedure to help us resolve your complaint as quickly as possible.

Giving us details of your complaint

If you want to complain, please provide the following details:

What we will do

We will do our best to sort out your complaint immediately. Sometimes it may take longer to fully investigate.

Your complaint will be acknowledged in writing within five working days of receipt.

To keep you updated with our progress, we aim to resolve complaints within four weeks. If we are not able to do so, we will always write to you explaining what is happening and when we expect to sort out your complaint. Once an assessment and full investigation of your concerns have been made, we will send you a final response letter within eight weeks.

How to contact us

Post:

Complaints
Rew Marketing Limited
9 Greengrove Bank
Rochdale
Lancashire
United Kingdom
OL16 2QL

What to do if you are dissatisfied with our response

If you still remain dissatisfied with our final response or eight weeks have passed since you first let us know about your concerns, you can ask Financial Ombudsman Service to review your complaint. The Financial Ombudsman Service provides a free independent service for customers to solve disputes with financial firms.

The Financial Ombudsman Service will only deal with your complaint if you have given us the opportunity to put matters right, so please contact us first and we will do all we can to help you.

How to contact the Financial Ombudsman Service

Post:
Financial Ombudsman Service
Exchange Tower
London, E14 9SR

Phone: 0845 080 1800
Website: www.financial-ombudsman.org.uk

Our trusted providers will review your financial situation, explain the available options and recommend a debt solution which is suitable for you. The risks of all suitable solutions will be explained clearly and if you decide to go ahead with a debt solution our trusted providers will specialise in the management of that debt solution. We’ll be paid for introducing you, depending on your debt solution fees may be payable if ongoing services are provided. Read about fees and key information here.