Customer Charter

Debt Advisory Line’s customer charter was created as our commitment to you. There are five core commitments which include Understanding, Trusted, Advice, Solutions and Support.

"Our commitment to you"


We will listen and understand your individual circumstances

"We recognise that everyone's financial circumstances are different"


We will be trustworthy, open and honest

"We offer a friendly and helpful voice to speak to about your financial difficulties"


We will provide impartial debt advice for your personal circumstances

"We will carefully explain to you the debt solutions available to satisfy your needs"


We will help you find the right debt solution

"We will take into account your financial situation and affordability to offer the best way forward for you"


We will be there to support and guide you

"We offer you the peace of mind that we are there to support you now and in the future, until you get back in control of your money"