Existing Customers Debt Management Plan, IVA, Trust Deed and Bankruptcy Help customer service: If you're already on a debt management plan and have a customer reference number, or you are starting an IVA or Trust Deed you can call our dedicated helpline: Highly experienced account team. Access to creditor liaison. Let us deal with your creditors for you Our dedicated customer service team are here to help you. Call now on: 0800 093 5322 You can: check your balances, get the status of your plan, contact an account manager, transfer debts and set up a direct debit, check and make payments, amend personal details, request statements, and find out about full and final settlement, and more. Option 1 Debt management Option 4 IVA, Trust Deed Bankruptcy help Sequestration help Coming soon A new online self service area is currently under construction so that all our customers can check the progress of their debt solution at any time. We hope to have it available soon, please bookmark this page.