Account Management Team You can rely on a dedicated and highly experienced Debt Advisory Line team to help you through debt problems. After you begin a debt solution we will stay with you, help you through the ups and downs, and deal with your creditors. Overview: What do Debt Advisory Line Account Managers offer to customers? Annual reviews Sometimes you may struggle to make a repayment Ultimately we need to keep your creditor(s) happy When the going gets tough for you When you get an unexpected windfall What do Debt Advisory Line Account Managers offer to customers? When you have financial worries you want to be able to talk to someone who really understands your problems. Our Account Managers offer a friendly point of contact for advice relating to your debt management plan. Their knowledge and experience will guide you through your journey to becoming debt free. They will always be discreet, efficient and sympathetic in any dealings with you. Annual Reviews Our specialist Review Team will contact you for annual financial reviews to ensure your plan is still affordable for and you can still pay your essential bills. You will also receive regular courtesy calls from our Customer Care Team.Our Account Managers always have your best interests at heart and will endeavour to see if you can also save money on your household bills and insurance. They will also check to see if you are eligible to receive early settlement discounts on any of your credit commitments or if our sister company, Investor Compensation can help you with reclaiming payment protection and credit card charges. Sometimes you may struggle to make a repayment It can happen to us all - the washing machine breaks, your car needs fixing, meaning it's difficult to manage your monthly outgoings. Don't worry, just give us a call. We have a specialised team who make it their business to keep your plan on track. If it's a long term issue talk through your situation with them and they will always offer good advice and support. They will offer the best payment plan to suit your individual needs and ensure that you stay in control of your finances. Ultimately we need to keep your creditor(s) happy Rest assured our Creditor Liaison is always working behind the scenes on your behalf to develop the best relationships with your creditors and debt collectors. Their advisors are highly trained and experienced negotiators with years of experience and understanding of working with creditors.Creditor Liaison work closely with the Account Managers, resolving queries and updating your creditors with regards to changes in your circumstances. When the going gets tough for you There are times in our lives when something happens that turns our world upside down; critical illness, bereavement or even a wind fall. You can rely on our dedicated team to negotiate with your creditors direct to reduce, and in some cases, clear your debts. When you get an unexpected windfall If you are lucky enough to have a windfall we can negotiate a 'short settlement offer' for full and final settlement of your debts usually securing a large discount.