Client Services - Existing Customer Helpline

Debt Management Plan, IVA, Trust Deed and Bankruptcy Help customers:

Our team of account managers is here to help you. If you’re already on a debt management plan and have a customer reference number, or you are starting an IVA or Trust Deed you can call our dedicated helpline.

You can:

• check your balances,
• get the status of your plan,
• contact an account manager,
• transfer debts and set up a direct debit,
• check and make payments,
• amend personal details,
• request statements, and
• find out about full and final settlement, and more.

Existing customer’s helpline:
0800 093 5322

Mon - Thurs 8.30-8.30
Fri                 8.30-5.30
Sat                9.00-4.00

Note: For IVA, Trust Deed and Bankruptcy or Sequestration Help select option 4

Calls may be recorded for training and quality purposes. Calls from UK landlines are normally free; calls from mobiles and other networks may be charged, please check with your network provider for details. Your privacy is important to us.

For your convenience please see these additional services:

Account manager

Make your repayments online

Full and Final Settlement

Basic bank account & debit card

Earn Fifty Pounds Today.

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